Your operational partner for client retention and online presence
You built your business through hard work and reputation. But between mandates, client files, and day-to-day operations, following up with clients, staying visible online, and nurturing relationships tend to fall through the cracks. That's exactly where AIMOPS comes in.
Fractional Client Success & Online Business Presence Management means AIMOPS takes ownership of the client-facing side of your business so every client gets a consistent, professional experience after every project or mandate.
With every plan, this includes:
A structured client follow-up system
Bilingual communications written and sent in your voice
A repeatable client retention process
Maintenance of your online presence (Google Business, review management)
For businesses that want to go further, the Pro plan adds:
Full lifecycle management from onboarding to renewal
Communication standards and escalation management
Identification of recurring client friction points and direct intervention in sensitive or high-impact situations
Website content updates, depending on the platform used
Who is this for?
This service is designed for business owners and entrepreneurs who excel in their field but don't have the time, tools, or bandwidth to consistently manage client relationships and their online presence.
If you work with recurring clients, want to drive client loyalty, collect more positive reviews, stay visible online, and are looking for a trusted partner to handle the relational and digital side of your business, this service is for you.
Who delivers this service ?
This service is delivered directly by Cynthia Charles, founder of AIMOPS.
I'm a bilingual professional specializing in client relations and operations, based in Montreal, with over 9 years of experience working with companies of all sizes and industries. What I've seen time and again: great entrepreneurs don't lose clients because of poor quality work, they lose them because of a lack of follow-up, structure, and presence.
Strengthen client experience, retention, and your online visibility
Fractional Client Success & Online Business Presence Management
Essentiel — Starting at CAD $1,500 / USD $1,080 per month
Ideal for entrepreneurs who want a reliable structure running in the background.
Client follow-up carried out the same day, during agreed working hours
Management of your Google Business profile and client reviews
Communications written and sent in French and English
A consistent follow-up process that ensures the same client experience, regardless of your workload
Pro — Starting at CAD $2,500 / USD $1,800 per month
Ideal if client experience, onboarding clarity, and retention are critical to your operations.
Everything included in Essentiel
Full client lifecycle management, from onboarding to renewal
Communication standards and escalation management
Identification of recurring friction points in the client experience
Intervention in sensitive or high-impact situations
Website content updates, depending on the platform used
Continuous adjustments to support retention
Minimum engagement
Minimum engagement of 3 months
Fractional Client Success & Online Business Presence Management does not produce meaningful results in just a few weeks.
The first three months allow AIMOPS to:
Understand your business, your clients, and how you currently operate
Build your client follow-up system and retention process from scratch
Set up and maintain your online presence standards, Google Business profile, review management, and website updates, depending on the platform
Put in place communication standards that reflect your business, applied in French and English
At the end of the initial three months, the client may choose whether to continue the service or not. If the service is continued, it transitions into a 12-month engagement, defined by a separate agreement outlining scope and terms.
This initial commitment establishes the foundations necessary for a consistent client experience and a polished online presence. Results vary depending on each business's context. AIMOPS commits to quality of execution, not commercial outcomes.
Why Client Success Is Strategic And Not Operational
Customer Success is often misunderstood as a support function. In reality, it is a strategic layer of the business.
Effective Client Success work focuses on:
Preventing churn before it happens
Helping clients reach value faster
Aligning client goals with service delivery
Turning customers into long-term advocates
Feeding client insights back into the business
When Client Success is treated strategically, it stops being a cost center and becomes a growth engine.
Each retained client becomes more valuable over time, improving margins, predictability, and brand reputation.
